Privacy Policy

1. Information We Collect

When you use DOA Marketplace, we may collect:

• Account information: name, email address, phone number, LINE ID, and profile details
• Store information: business name, address, location data, certification documents, and product listings
• Usage data: pages visited, interactions, and platform activity
• Communication data: messages, inquiries, and support requests

2. How We Use Your Information

We use collected information to:

• Provide and maintain the marketplace platform
• Verify store listings and certifications
• Facilitate connections between buyers and sellers
• Send service-related notifications and updates
• Improve platform performance and user experience
• Comply with legal obligations under Thai law

3. Data Sharing

We do not sell your personal information. We may share data with:

• Other users: store information and contact details are visible to marketplace visitors as provided by store owners
• Service providers: trusted third parties who assist in operating the platform (hosting, analytics)
• Legal requirements: when required by law or to protect our rights

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Store data may be retained after account closure for marketplace integrity purposes, subject to applicable laws.

5. Your Rights

Under Thailand's Personal Data Protection Act (PDPA), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Lodge a complaint with the PDPC

6. Security

We implement reasonable security measures to protect your data, including encryption, access controls, and secure server infrastructure. However, no method of electronic storage is 100% secure.

7. Cookies

We use essential cookies for authentication and platform functionality. We do not use tracking cookies for advertising purposes. You can control cookie settings through your browser.

8. LINE Integration

When you sign in with LINE, we receive your LINE profile information (display name, profile picture) as authorized by you through LINE's OAuth flow. This data is used solely for account creation and authentication.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of material changes through the platform or via email.

10. Contact

For privacy-related inquiries or to exercise your data rights, contact us at privacy@doamarketplace.com.